About

FAQ

• Where is the store based?

  Hong Kong Island, Hong Kong

• Do you accept orders placed outside of the US?

  Yes we ship worldwide!

• How long will it take to receive my order?

  We process and ship out orders within 48 hours of cleared payment. Jewelries ships within 24 hours.

  Once shipped it will take 14 to 30 business days to reach the US normally if the Customs clearance is not slow. International shipping delivery times may vary worldwide.

  We would like to remind you that when we ship packages, we do not have control over the speed of delivery or customs processing. Packages may arrive earlier, on time, or sometimes later than expected. Since these are international shipments, various factors such as peak seasons, customs delays, or transit conditions can impact delivery times.

  However, it’s important to note that 95% of our packages do arrive on time or even earlier than expected. When you purchase from our store, you agree and accept these potential variations in delivery. While we cannot influence the speed of shipping, we are always available and happy to provide updates regarding your order.

  Thank you for your understanding, and please feel free to reach out if you need to.

• Terms of Sale

  We strive for 100% customer satisfaction on every sale we complete.Rest assured that before your item leave the ware house it has passed quality check.

• Delivery

  All orders are typically delivered within 14 to 30 days, depending on factors such as your location, holidays, peak seasons, transit status, and customs processing. When you made a purchase from our shop, you accepted and understood that we do not have the ability to slow down, speed up, or intercept packages once they are in transit or at customs.

  Since 2018, our shop has been successfully shipping worldwide, and we have established a strong relationship with our shipping partners. However, in the rare event that a package is confirmed as lost or damaged, we will issue a full refund or send a replacement.

  If you have any questions or concerns, feel free to contact us at [email protected]. Our customer service team is available 7 days a week to assist you.

• Expedited Shipping

  Aside from shipping by post we also offer expedited shipping by DHL for additional cost. If you would like to upgrade to expedited shipping please contact me.

• Corona Virus Pandemic Effect on Shipment and Customs Clearance

  Hi There!

  If you made a purchase from our shop during the month of April until the present please be informed that due to COVID-19 outbreak affecting so many countries our country Hong Kong was also affected specially the Customs and Logistics sector.

  Customs clearance from February until now had been very very slow. Our government issued rules which we all must follow. Packages shipped this past months will take much longer to arrive.

  So if your package has not arrived yet please don't worry because we are CONSTANTLY monitoring each package we ship until it is delivered successfully. We are also in contact with the shipping companies making sure each package is going to be delivered.

  Again, some packages will experience delay which we have no control over and which cannot be avoided during this times. We cannot speed up or slow down a package which is currently in transit to your country.

  We ask for your understanding and patience. We can assure you that all orders made in our shop are going to be delivered. We shipped out all orders within 24 to 48 hours to some how make up for the very slow customs clearance.

  Please be patient and wait for your package to come. We sincerely apologize for the long wait.

  Sincerely,
  ✰Koko Fashion Team✰

• Where are we located?

  We are from Hong kong.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.